Invalid ChildID when accessing e-mail
For more information
about Kid Innovation, Inc. or the Razzul product view the Kid Innovation website.
SYMPTOMS
When you click the
‘Login to your E-mail Account’ link on the Post Office the message
“Invalid ChildID” appears.
CAUSE
Norton Internet
Security is not completely initialized and is blocking access to the
e-mail servers.
RESOLUTION
To complete the
initialization of Norton Internet Security so that it will allow Razzul
access to the Internet follow the steps below:
1)
Log in to a Child account
that is Razzul Enabled.
2)
Click the Razzul Start Menu.
3)
When the Menu appears, click
‘Parents.’
4)
From the Parents menu choose
‘Exit to Windows.’
5)
At the prompt enter your
parent password. This is the password used when registering for the
download or when accessing the Parents Admin site.
6)
After Windows loads, click
the Start menu and choose Log Off.
7)
When the exit dialog
appears, choose Log Off.
8)
At the Windows Welcome
Screen click your child’s icon to log in to Razzul.
9)
Razzul will appear.
10)
From within Razzul, move the
mouse to the post office and choose ‘Login to your E-mail Account.’
11)
Your e-mail will appear.
Related information:
None available
The information in this article applies to:
Razzul Version 1.0.0.35
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Last Reviewed:
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07/07/2004
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Keywords:
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TS0120 razzul norton
internet security firewall e-mail invalid child id childid accessing
email
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