Failed to Connect message appears with
a blue screen
For more information
about Kid Innovation, Inc. or the Razzul
product view the Kid Innovation
website.
SYMPTOMS
When a child account is
selected from the Windows Welcome Screen, it does not log in to Razzul and a blue window with a failed to connect
message appears.
CAUSE
Under certain
circumstances a Windows account that was created during a Razzul install could become inoperative due to other
software being installed via the Administrator (or Parent) account. In
this instance it may become necessary to re-connect the account to the
network. This can also be caused by the presence of Zone Alarm, Norton
Firewall or other firewall software being installed and new updates being
downloaded.
RESOLUTION
Below are the steps
required to reconnect Razzul to the Internet:
NOTE: FOR THE FOLLOWING STEPS TO WORK CORRECTLY
RAZZUL MUST ALREADY BE INSTALLED.
1) Log in to your Parent Account.
2) Click the Windows Start Menu.
3) Choose ‘All
Programs->Kid Innovation, Inc.->Razzul
User Manager’
4) From the Razzul User
Manager screen, select the top icon, ‘Razzul Child Logon Account Maintenance’
5) At the next screen, enter you ‘Parent E-mail’ and ‘Password’ to login to the Razzul User Manager.
6) From the next screen remove the check from the ‘Enable Razzul
for all accounts’ checkbox by clicking on the box. This will disable Razzul.
7) Select the ‘Close’
button.
8) Click on the Razzul
logo ‘CLICK HERE’ button. This will exit your account and ‘Switch
User’ to the Windows Welcome Screen.
9) From the Windows Welcome Screen select your
child’s icon to log in to Windows
10) Razzul is disabled and Windows will start up
normally.
11) Once logged into Windows choose Internet
Explorer from the desktop or from the Start Menu and verify you have
Internet Connectivity.
12) From the ‘Start
Menu’ choose ‘Log Off’
13) When the Log Off dialog appears, ‘Choose Logoff’ DO NOT SWITCH
USER.
14) If you have additional child accounts go to step
9 and perform the steps for each account.
15) When completed, choose the parent icon from the
welcome screen.
16) Run the ‘Razzul User Manager’ from the start menu as you
did in step 3 and re-enable Razzul by checking
the box.
17) Choose ‘Close’
from the Razzul User Manager and switch user to
the child account.
18) Razzul will appear.
Related
information:
None available
The information
in this article applies to:
Razzul Version 1.0.0.35
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Last Reviewed:
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11/22/2004
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Keywords:
|
TS0150 razzul windows welcome screen login blue screen
failure login
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